Terms of payment
a. Each customer must complete, sign and deliver to (SOUTH AFRICA TRAVEL AND TOURS IS REFERRED TO AS “SATT”) a booking form in order to confirm a booking. Upon receiving and accepting a properly completed booking form, SATT will furnish an invoice/conditional confirmation to the customer setting forth the estimated cost of your travel.
b. Within forty eight (48) hours of receiving the customer an invoice/conditional confirmation of your booking, the customer must pay SATT:
(a) the cost of the airfare at the time of booking plus
(b) fifty percent (50%) of the land arrangements at the time of booking
(c) customers must pay the outstanding balance of the land arrangements costs no later than NOVEMBER 30,2018.
CUSTOMERS FAILURE TO PAY SATT IN A TIMELY MANNER ANY OF (i) THE INITIAL PAYMENTS REQUIRED TO SECURE THE BOOKING (ii) THE UNPAID BALANCE OF THE COST OF YOUR TRAVEL, OR (iii) ANY OTHER AMOUNT DUE AND PAYABLE BY CUSTOMER , SHALL RESULT IN THE AUTOMATIC CANCELLATION OF THE CUSTOMERS BOOKING AND LOSS OF DEPOSIT AND OTHER PAYMENTS THAT HAVE BEEN MADE.
(d) South Africa Travel & Tours will make very effort to ensure that the tour stays as outlined in the itinerary. However, if for any reason beyond our control we may have to changes hotels or services we will make every effort to ensure similar standard and quality.(e) The amount quoted is based on the current Rand/Dollar exchange. Due to fluctuations in currency we cannot guarantee the final price of the tour package until final payments are received.
Methods of Payment
Fifty percent(50%) of the package price at the time of the booking.
Cancellation of Your Booking by You
You must notify SATT immediately if you wish to cancel your booking (or any part thereof). You agree that you shall pay and be liable to pay all applicable cancellation charges, foreign exchange fees, penalties, including, but not limited to, the following:
a. If you cancel your booking less than sixty (60) days before the date on which your travel is scheduled to commence, regardless of the reason for your cancellation, then you will be responsible for one hundred percent (100%) of the price of the entire booking
b. If you cancel your booking sixty (60) or more days before the date on which your travel is scheduled to commence, regardless of the reason for your cancellation, then you will be responsible for one hundred percent (100%) of the cost of your airfare, plus fifty percent (50%) of all other costs of your booking.
c. If your booking includes a special airfare, the relevant charges are levied by the airline. You acknowledge that you understand that, under some circumstances, airlines’ cancellation charges may be equal to one hundred percent (100%) of the total airfare, regardless of when the cancellation is effected.
d. If your booking is for or includes a bundle or package of travel services, you will be responsible for all cancellation charges, of whatever nature, imposed by the travel suppliers providing the bundled or package component parts of such travel arrangements.
e. If for any reason you miss your international flight you will be considered a no show. You may wish to join the tour late however, we will not provide a refund or partial refund for any parts of the trip that you have missed.
Please ensure that the last and first names match your passport exactly as SATT will not be responsible for any costs associated with name changes as a result of an error on the part of the customer.
Passports, Visas and Health
You acknowledge and agree that it completely the traveler’s responsibility to ensure that all passports, visas and other necessary travel authorizations and permits are current, valid and obtained in a timely manner. You acknowledge and agree that it completely the traveler’s responsibility to ensure that all vaccinations, inoculations, prophylactics (e.g., for malaria) and the like, where required, have been obtained in a timely manner. All passports must be valid for more than six (6) months after your scheduled return to the United States. Please check these requirements with SATT and publicly accessible websites well BEFORE commencing travel. In connection with travel to South Africa, each traveler’s passport must have not less than four blank pages. SATT will endeavor to assist its customers but such assistance will be at SATT discretion and you acknowledge that in doing so, SATT is not assuming any obligation or liability, and you hereby agree to indemnify, and to hold SATT harmless against any consequences of non-compliance. You agree that it is completely your responsibility to familiarize yourself with the inherent dangers of and mental and/or physical condition required for or otherwise associated with the proposed travel arrangements. Each traveler must ensure that the information about his or her passport, visas and other similar information supplied to SATT is identical to the information that appears details shown on their passport, visas and other travel documentation for international travel and identification documents for local travel.
a. Special Requests: When possible, we will communicate special requests that you may wish at the time of booking, but acceptance of such requests is at the discretion of the airlines or other travel suppliers. You hereby acknowledge that you understand that under no circumstances are special requests guaranteed. Confirmation that a special request has been noted or communicated to an airline or travel supplier, or the inclusion of the special request on your confirmation/invoice or any other documentation does not constitute any assurance that the request will be satisfied.
b. Medical Problems: Travel outside of the United States can be very demanding, both physically and emotionally, and access to medical care may be limited. Each traveler must be aware of his or her own condition, limitations, disabilities, and needs, and the extent to which travel may be affected by those circumstances. If and to the extent a traveler may need or want assistance or an accommodation, it is the traveler’s responsibility to let us know and to provide us with sufficient information so that we may determine whether assistance or a reasonable accommodation can be arranged. We reserve the right to cancel the reservation of any traveler if we reasonably believe the proposed travel will pose a safety risk to the traveler or to other members of his or her travel group, subject to applicable law and regulation.
c. Renovations, Repairs and Maintenance: Hotels undergo renovations, repairs and maintenance from time to time and some take reasonable steps to limit disruption to their guests. We are not, and you agree that we will not be, liable for any damage, loss or inconvenience that you incur or experience resulting from any hotel that is carrying out renovations, repair or maintenance while you are a visitor or guest. It is important to remember that renovation, repair and maintenance plans of hotels are subject to change and more often than not we are not notified of any such change.
d. Charges to Your Credit Card and/or Debit Card: Any charges made to your credit card and/or debit card after you commence your travel are exclusively your responsibility. SATT is not, and you agree that SATT shall not be responsible, nor accept responsibility for having these charges reversed or corrected before or after our return to the United States.
Except where otherwise expressly stated in these Terms and Conditions, SATT is not, and you agree that SATT will not be, liable for the payment of any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage, loss, delay or inconvenience, as a result of “force majeure”. In these Terms and Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not control or avoid, even if all due care had been taken. Such events include, but are not limited to, war or threat of war, riot, civil strife, terrorist activity, or actual threatened terrorist activity, industrial dispute, labor strikes or unrest, natural or nuclear disaster, accidents, illness, delays, adverse weather conditions, fire, lost, stolen and damaged luggage, and all similar events outside our control and the control of our respective travel suppliers.
Responsibility and Limitation of Liability
SATT is not, and you agree that SATT shall not be, liable for any direct, indirect or consequential loss, damages, injury, accident, delay, or any other irregularity howsoever arising. SATT makes commercially reasonable efforts to ensure that all the arrangements and services connected with a traveler’s itinerary will be carried out as specified and in an efficient and effective manner. However, we do not have direct control over the provision of services by suppliers and, while they are selected with due care, we do not accept liability for any errors or omissions of such suppliers, including, but not limited to damages or liability arising from lost, stolen or damaged luggage, delays, inconvenience, arrests or enforcement of local laws, accidents, illness, or adverse weather conditions. The contract in use by such suppliers shall constitute the sole contract between you and each respective supplier, and any right of recourse you may have will be solely against the supplier.
Legal; Jurisdiction of the Courts of Massachusetts
These Terms and Conditions, together with SATT’s standard booking form, and form of invoice/itinerary, constitute the entire agreement between you (including, in the case of group bookings and group travel, all members of your group) and SATT with regard to the subject matter hereof and thereof. No party shall be bound by any representation, warranty, promise or the like not set forth in these Terms and Conditions and the foregoing documents. You acknowledge that you have not relied on any matter or thing stated on behalf of SATT or otherwise that is not included herein or in the foregoing documents. No addition or deviation to these Terms and Conditions or any of the foregoing documents shall be of any force or effect unless in writing and signed by you and by a representative of SATT. You shall, and you hereby agree to reimburse SATT for all costs and disbursements, including reasonable attorneys fees and expenses (including, but not limited to, debt collection service fees), incurred by SATT in connection with its collection of any amount you owe to SATT. The contract between you and SATT shall be governed by, and construed and enforced in accordance with, the laws of the Commonwealth of Massachusetts, without regard to its principles of conflicts of laws. SATT shall be entitled, at its option to institute any legal proceedings arising out of or in connection with its contract with you in any state of federal court of competent jurisdiction located in Suffolk County within the Commonwealth of Massachusetts. You hereby consent and submit to the jurisdiction of the state and federal courts located in Suffolk County within the Commonwealth of Massachusetts in all respects in connection with all judicial proceedings arising in connection with the contact between you and SATT that incorporate these Terms and Conditions.
The Client and Authority
The person requesting quotations or estimates or making booking or to whom SATT renders any service is deemed to have read and accepted these Terms and Conditions. If the person requesting quotations or estimates or making booking or to whom SATT renders any service is a Group Representative, then he or she is deemed to have authority to do so on behalf of the individual travelers on whose behalf the estimate or quotation or booking is requested and/or service provided (collectively referred to as the “customer”).